BUENO PET CONCIERGE LLC
Terms and Conditions
Effective Date: April 1, 2026
Welcome to Bueno Pet Concierge LLC ("BPC," "we," "us," or "our"). By booking our services, you ("Client") agree to the following Terms and Conditions. Please read carefully before proceeding. These Terms and Conditions apply to all services and are incorporated by reference into your signed Service Agreement.
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1. SERVICES PROVIDED
Bueno Pet Concierge LLC offers wedding pet attendant services and dog sitting services throughout Florida. Our services include, but are not limited to:
• Wedding pet attendant services (day-of coordination and care for your pet)
• Dog sitting (in-home or overnight)
• Dog walking
• Pet transportation to and from wedding venues or other agreed-upon locations
Specific services, pricing, and logistics will be confirmed in your signed Service Agreement and/or HoneyBook contract prior to the event or booking date.
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2. BOOKING & PAYMENT
Reservations
All bookings are considered confirmed only upon receipt of a signed Service Agreement and retainer payment. No date is reserved until both are received. BPC reserves the right to decline any booking at its sole discretion.
Retainer & Balance
• A non-refundable, non-transferable retainer is required to hold your date. The retainer amount will be specified in your individual Service Agreement.
• The remaining balance is due in full no later than 30 days prior to the service date.
• BPC is not responsible for reminding Client of upcoming due dates.
• Accepted payment methods include credit/debit card and ACH transfer.
Late Payments
If full payment is not received 21 days prior to the scheduled start date, BPC reserves the right to immediately terminate the Agreement, retain all monies already paid, and not attend the event.
Extended Hours
Should the actual service end time extend more than 30 minutes beyond the contracted end time, Client agrees to pay $50 per additional 30 minutes. BPC will issue an invoice payable within 7 days.
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3. CANCELLATION & REFUND POLICY
All payments, including the retainer, are non-refundable. No refunds will be issued for cancellations, regardless of the reason or timing.
Rescheduling requests are subject to availability and must be made in writing. BPC will make reasonable efforts to accommodate rescheduling but cannot guarantee availability.
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4. PET HEALTH & SAFETY
Vaccination Requirements
For the safety of all pets in our care, all dogs must be current on the following vaccinations prior to services:
• Rabies
• DHPP (Distemper, Hepatitis, Parvovirus, Parainfluenza)
• Bordetella (Kennel Cough)
Proof of vaccination from a licensed veterinarian may be required before services begin. BPC does not accept dogs that are unvaccinated or overdue on required vaccines.
General Health Requirements
Dogs must also be:
• Free of fleas, ticks, and contagious illnesses
• In overall good health at the time of service
• Female dogs must not be in heat at the time of service. If a dog comes into heat during a booking, services may be modified or discontinued.
If a dog shows signs of illness (including but not limited to coughing, vomiting, diarrhea, lethargy, or unusual behavior), services may be declined or discontinued for the safety of all animals.
Veterinary Authorization
In the event of a medical emergency, BPC is authorized to seek emergency veterinary care at the nearest available facility. Client is responsible for all veterinary costs incurred. BPC will make every effort to contact the Client prior to treatment. If the Client or emergency contact cannot be reached, BPC is authorized to make emergency decisions in the best interest of the pet.
Pet CPR & First Aid
BPC staff hold current Pet CPR & First Aid certification and will respond appropriately in emergency situations. However, BPC does not guarantee specific outcomes and is not liable for injury or illness that occurs despite reasonable care.
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5. PET BEHAVIOR DISCLOSURE
Client must disclose any history of aggression, biting, anxiety, or reactivity prior to booking. Failure to disclose known behavioral issues may result in immediate termination of services without refund.
BPC does not guarantee the behavior, participation, or cooperation of any pet during an event or service. Client assumes all risk associated with their pet's behavior.
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6. LIMITATION OF LIABILITY
Bueno Pet Concierge LLC is not liable for:
• Injury, illness, death, or loss of a pet resulting from pre-existing conditions or undisclosed health issues
• Damage to personal property caused by a pet
• Escape, injury, or death of a pet unless caused by gross negligence on the part of BPC
• Circumstances beyond BPC's reasonable control, including severe weather, hurricanes, tropical storms, natural disasters, or venue closures
• Delays caused by Client, vendors, venue, or schedule changes
• Interference from guests, vendors, or wedding party members
BPC's total liability, in any case, shall not exceed the total amount paid by the Client for the applicable service.
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7. FLORIDA DOG BITE LIABILITY & INDEMNIFICATION
Pursuant to Florida Statute 767.04, Client assumes full legal and financial responsibility for any injury or damage caused by their pet. Client agrees to indemnify and hold harmless BPC, its owner, and staff from all claims, damages, losses, and expenses — including attorney's fees — arising out of or related to the services provided, including any injury caused by the Client's pet to a third party or to BPC staff.
Client is responsible for any injury-related expenses or medical costs caused by their pet to BPC or its representatives.
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8. WEDDING PET ATTENDANT SERVICES
For wedding services, the following additional terms apply:
• BPC services one wedding per day to ensure full attention and care for your pet.
• A detailed wedding questionnaire and timeline must be completed and returned no later than 14 days prior to the event.
• Client must confirm and disclose all venue pet policies prior to the event. BPC is not responsible for fines, removal, violations, or restricted areas resulting from undisclosed venue rules.
• BPC will coordinate directly with the venue and wedding planner as needed. Client is responsible for ensuring BPC has appropriate access and permissions at the venue.
• If the pet participates in the ceremony (e.g., as a ring bearer), behavior is not guaranteed. Client assumes all risk. Use of dummy rings is strongly recommended.
• Pets must be comfortable in the wedding environment. BPC reserves the right to remove a pet from the event if it is showing signs of significant distress.
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9. SUPPLIES & EQUIPMENT
Client is responsible for providing:
• A properly fitted harness
• Any medications and administration instructions
• Feeding instructions and food if applicable
BPC will provide a leash and a secure restraint device for safe vehicle transport.
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10. TRANSPORTATION
If transportation is included in the selected package, Client authorizes BPC to transport their pet to and from agreed-upon locations. BPC is not liable for injury, illness, or death during transport unless caused by gross negligence.
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11. OVERNIGHT & HOTEL SERVICES
If overnight or hotel care is required, Client agrees to provide a safe, clean, and secure environment for both the pet(s) and BPC staff. If the environment is determined to be unsafe, services may be modified or relocated at the Client's expense. No refunds will be issued if services must be modified due to unsafe conditions.
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12. RIGHT TO REFUSE OR REMOVE PET
BPC reserves the right to refuse or immediately remove any pet displaying unsafe, aggressive, or threatening behavior. Services will be terminated without refund in such cases. Client will be contacted immediately to arrange pickup.
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13. PHOTOS & SOCIAL MEDIA
BPC may photograph or video pets during services for use on our website and social media platforms. If you do not wish your pet to be featured, please notify us in writing at the time of booking. Client photos or tags shared on social media may be reposted with credit.
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14. PRIVACY & CONFIDENTIALITY
BPC collects personal information (name, contact details, pet information, payment details) solely for the purpose of providing services. We do not sell or share your information with third parties except as required by law or necessary to fulfill your booking.
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15. GOVERNING LAW & ATTORNEY FEES
These Terms and Conditions are governed by the laws of the State of Florida. Any disputes arising under these terms shall be resolved in Brevard County, Florida. The prevailing party in any dispute is entitled to recover reasonable attorney's fees and costs.
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16. AMENDMENTS
BPC reserves the right to update these Terms and Conditions at any time. Changes will be posted on our website and will take effect immediately upon posting. Continued use of our services constitutes acceptance of updated terms.
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17. ACCEPTANCE OF TERMS
These Terms and Conditions, together with your signed Service Agreement, represent the full understanding between both parties. By booking services with Bueno Pet Concierge LLC — whether through our website, HoneyBook, or direct communication — you acknowledge that you have read, understood, and agree to these Terms and Conditions.
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Bueno Pet Concierge LLC | BuenoPetConcierge.com